FULLY MANAGED SUPPORT FOR END-USERS AND YOUR IT INFRASTRUCTURE
Noviteq’s IT Service Desk is built to provide support to end-users 24/7/365 allowing you to focus on your business while we focus on IT. Through our “ServiceNow” platform, you will have full transparency into what our remote and field dispatched engineers are working on for you. You maintain full visibility and control while we provide reactive and proactive support for your user base.
Why Use Noviteq
Multiple Support Options
Level-1 and Level-2 support options to meet the precise needs of your business.
Simple predictable monthly fee structure to ensure you receive support scaled to your company’s exact needs and budget.
Remote and Onsite Support
SA based online support teams and scheduled on-site maintenance to ensure your IT build is operational 24/7. On-site support is available in all South African Cities
VIP service level agreements that prioritize high-touch and high priority users according to specific needs and information.
Full support for today’s most robust cloud, physical and hybrid cloud IT technology.
On-demand support with engineers certified in Cisco, Citrix, Microsoft and VMWare technology. Fully auditable tightly governed OLAs and SLAs..