IT Support and Helpdesk

Our Valuable Services

Noviteq Offers a wide range of Support services to help you and your business focus on productivity. Lets us manage the headache ensure that your business operates at it’s optimal

Help Desk Services

When a computer or network issue arises, our clients know that a solution is just a phone call away. We handle all requests swiftly and with a judgement-free attitude.

A few examples of our IT Help Desk Services include:

  • Email or machine password changes
  • Malware and viruses
  • Accessing backups to help data loss
  • Troubleshooting hardware issues
  • Life-cycle management of outdated machines
  • Office 365 and Outlook Support
  • 24 x 7 IT Support

Certified On-Site Technicians

Partnering with us allows you to leverage a team specialists over a wide range of areas of IT. Some of our team’s technical expertise includes:

  • Windows Servers
  • Datto Devices (Business Continuity & Disaster Recovery)
  • Cisco Devices
  • SonicWALL
  • Hyper-V
  • VMWare (VCP)
  • Microsoft (MCSE and MCITP)
  • ShadowProtect
  • 3CX Phone Systems
  • Star2Star Phone Systems

Customer Ticket Portal

With our support ticketing system, you can track your requests every step of the way.

Simply log in to the portal to check on your tickets and their status – we provide complete visibility to any work that’s been done.

In many cases, issues are resolved with a quick phone call to our Help Desk Support team, so you won’t need to worry about your request being reached in a timely manner.

Basic

R3500

/month

  • 5 Hours Onsite Support
  • 5 Remote Support
  • Software Installations
  • 24/7 Customer Support
  • Portal Access
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Premium

R7000

/month

  • 15 Hours Onsite Support
  • 15 Remote Support
  • Software Installations
  • 24/7 Customer Support
  • Portal Access
  • Software & Hardware Support
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Developer

11000

/month

  • Unlimited Hours Onsite Support
  • Unlimited Remote Support
  • Software Installations
  • 24/7 Customer Support
  • Portal Access
  • Cloud Solutions
  • System Backups
  • Software & Hardware Support
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